Chris, apologies for the Anger emoji. The "shattered glass" kinda triggered me. In 1998 I tore out the wall between the great room and kitchen, got rid of the carpet and tile floor coverings and installed Pergo to make the two rooms look like they were integrated.

In 2003 I replaced the 15 year old dishwasher with a 'returned' KitchenAid for 50% off. It came with a stainless steel front panel and a replacement Almond one was almost the same price as the dishwasher. Three years of living with mis-matched appliances ended with a trip to a local Super Duper Discount store named BrandsMart. Picked out a new stove with front controls so pots of boiling water would no longer sous vide my arm. Chose a matching side-by-side refrigerator/freezer that had a dent in its side that would be hidden by the adjacent wall. BrandsMart wanted $50 to deliver the appliances so I rented a beat-up $20 a day U-Haul box truck.
BrandsMart is a warehouse store so you pick your item, pay for it and then bring the receipt to the loading dock so they can bring your item to you from somewhere in the bowels of the building.

I backed my truck up to the loading dock and signed the receipt. The warehouse guys were really helpful, asking poor crippled me to step aside and let them move the two big boxes into the truck. I secured everything to the wall of the truck and drove away. In my rear view mirror I saw big older guy dressed in a bright orange suit shaking the hands of the guys who loaded my truck. Thought nothing of it until I got home and rolled the stove box down the ramp into the garage for the great unveiling (un-boxing?). First thing I noticed was the front of the box they had ensured was out of my sight against the truck wall was severely damaged. From somewhere near the back of my mind I heard Scooby-Do's Ruh Roh. Upon lifting the box off the stove, I discovered I had purchased a stove so damaged it must have fallen from the very top of one of their 40-foot high storage racks. The control panel was badly dented, the glass in the door was shattered but weirdly held in place by the blue film. The bottom drawer was bent so badly it wouldn't open and one of the rear legs was bent under the stove so it was a 3-legged appliance.

I'm no fool so I put the box back together, fought the thing back up into the truck and returned to BrandsMart, expecting an apology and a simple return. The entire store seemed to expect my return because the first thing the return clerk asked was "Did you inspect the item before you signed the receipt?" When I explained how the loading dock helpers hid the damage, he reminded me I signed my acceptance of whatever they loaded on the truck. Drove back home and fumed. I felt stupid and should have known something was up when the Store Manager threw a party on the loading dock.
Fixing this totaled stove would cost more than the cost of another stove but it occurred to me this was a perfect case for small claims court. I got out my video camera, mounted it on a tripod and aimed it at the back of the truck. I videoed the cripple easily unloading the box, pulling the box off and pausing long enough to describe the impossible condition of the stove. The first thing I pointed out and narrated was the blue plastic on the door. Someone had to remove the handle for the holes in the plastic film to still be intact and folded ovr like it was. Closeups of the drawer and leg damage showed some slight rust where the paint came off. I couldn't have dropped the stove and cause all that damage in the few minutes I had it in the garage. This was damage from way back in time. When I finished video taping, I connected the camera to one of my computers and transferred it to a couple of DVDs. Satisfied with my work, I returned to the truck and brought out the refrigerator. My $20 truck day was over so I returned it to U-Haul.
Whenever I bring home an appliance picked up at the dump or alongside the road, I always bring it home and plug it in to see if it works. Did that with a 17-cubic foot upright freezer in the '60s and it worked perfectly (until I re-connected the wires to the pilot light in the door that had been removed for child safety rules -- electrical shock -- followed by two cut wires meant we had a perfect freezer with no pilot light).
I plugged the new refrigerator/freezer in and filled a plastic ice cube tray with water. Two hours later I checked the freezer and it was still luke-warm water. The temperature panel told the story ....

Spent the evening writing a polite letter to the CEO of BrandsMart after stopping at Office Depot to get some padded DVD shipping envelopes. My letter suggested they give me a full refund immediately or meet me in small claims court, where I'll be wearing my nastiest dressy outfit with a short sleeve shirt exposing my extremely short left arm. If I didn't hear back, a copy of the DVD would be delivered to the local TV station and the Attorney General of Florida.
I mailed the package via Certified Mail, Receipt Signature Required. Went back to U-Haul and rented another box truck but the smaller one this time. I had measured the height of the refrigerator and verified the opening in the truck box was two inches shorter. I taped the refrigerator door closed, removed the top panel from it and wiggled the refrigerator back into the truck. With just enough room beyond the doorway, I re-installed the top panel and drove back to BrandsMart. I had called ahead to let them know the refrigerator didn't work and therefore they had to take it back. My joy watching two, then three, then five loading dock workers struggle to get the refrigerator out of the truck was priceless. When the biggest guy asked how the hell I got the refrigerator into the truck, I shrugged and said it was easy -- even for a one-armed sucker.
Got a call from the Vice President in charge of customer relations and received an offer for full replacement of both appliances, free delivery, installation and old appliance takeaway. I told her I'd think about it and let her know the next day. I called her and said "fool me once, shame on you, fool me twice, shame on me" so just refund the full amount you charged me to the credit card I used -- and come pick up your stove. Before I said goodbye, I let her know I was done with them and would share my experience with as many people as I could. Sadly, that now includes you but I suspect you will never visit one of the eleven Brandsmart stores in Florida and Georgia.