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Communication Error - Help me troubleshoot Fujitsu Halcyon 36 BTU Mini Split

Slowboat

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Nov 5, 2010
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593
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Green Mountains
I have a Fujitsu Halcyon 36k BUT Minisplit from 2020 with 3 indoor units:
Model Number: AOU36RLXFZH

I get a communication error when trying any of the indoor units: Serial communication error (Ref. Service Tip #043-HFI Communication Check and/or “Communication Error” under “Troubleshooting by Error Code” Type in Zendesk Help Center)

All 3 indoor units will power up for approximately 30 seconds, then error out.

  1. This happened the day after I "mouse proofed" where the lineset enters the house buy cleaning out the passthrough, packing with steel wool and spray foaming in.
  2. This may or may not have been the cause...it could have been an unlikely coincidence.
  3. Once the error started to happen, I opened up the outside unit, and also found a rodent nest (which I removed)
  4. I can see some corrosion on one of the boards where the rodent nest was located.
Things I have done to test:
  1. Turned off breakers and let sit for 30 minutes or more (up to 3 months)
  2. Checked all the fuses for continuity (all good)
  3. Tested the voltage coming in (240)
  4. Tested the continuity of the wires going to 1 indoor unit (all good).
    1. Disconnected the other 2 indoor units, let sit for 30 minutes disconnected and retest with only the 1 confirmed wire set/indoor unit tested
    2. Moved the control wires from Unit B to Unit A connections on the outdoor unit for the good tested indoor unit
When I open up the outdoor unit, I don't see any error lights on the panel, and nothing happens when cycling the unit (or pushing the SW1 and SW2 buttons)

At this point I see I have a few options:
  1. Hope the smart folks on the Garage Journal can help me test
  2. Call and HVAC place (my original installer is no longer in business)
  3. Buy new control boards and replace myself (one of the boards is close to $1000)
  4. Just replace the outdoor unit
These are the control boards in my unit:
  • 1501HUE-C1
    • SCE 200109 R A50
  • 1502HUE-FLO
    • SK 20.01.09r
  • 1502HUE-TRI (or TR1) or just TR - this is the board with corrosion/mouse damage (seen as slight discoloration)
    • SCE 200114 R A16
 

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Snapped-off

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Don't know squat about Fujitsu, but sounds like you're losing comms between the indoor and outdoor units.

Do these use rs485 between everything? I'd be looking into the comm wiring first.
 
OP
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Slowboat

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That is what I tested. I verified one indoor unit has good communication wiring and removed the other units. No changes, and problem still exists.

They use 14/4 tinned wire between units. Green, black, white, red.
 

dcg9381

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Austin, TX
That is what I tested. I verified one indoor unit has good communication wiring and removed the other units. No changes, and problem still exists.

This happened the day after I "mouse proofed" where the lineset enters the house buy cleaning out the passthrough, packing with steel wool and spray foaming in.
I'm no HVAC guy, but you messed with something and it changed. The "coms" on this are highly sensitive to wire changes and impedance changes. When you "mouse proofed" the lineset, did that also touch the coms wire?

My ductless have dedicated coms lines, if that's the case here, I'd run a cat 6 cable all the way around (but I don't have multi-head).

I got some tech help on it, this is what is suggested for that model:


Step 2: Live Voltage Testing (Isolating the Board)​

Fujitsu systems route 240VAC across Terminals 1 and 2 to power the indoor units, while Terminal 3 acts as the data line, generating a fluctuating DC pulse relative to Terminal 2 (and Ground).

To pinpoint whether the indoor or outdoor board is at fault, perform the standard serial signal test:

  1. Check Base Power: With the breaker back on and the system calling for operation, measure AC voltage across Terminal 1 and Terminal 2. You should read a stable 208/230VAC.
  2. Measure Communication Pulse: Switch your multimeter to DC Voltage. Measure between Terminal 3 and Terminal 2 (or Terminal 3 to Ground) at the outdoor unit.
    • Normal Behavior: You should see a dynamic, fluctuating DC voltage bouncing rapidly anywhere between 10VDC and 70VDC+ (some meters register this as a wide swing up to 100V). This indicates the microprocessors are actively modulating the data lines.
    • Abnormal Behavior (Static Voltage): If the voltage is completely dead (0VDC) or stuck solid at a flat line (like a fixed 30VDC or 50VDC with absolutely no fluctuation), the communication loop is broken.

Step 3: Isolating the Outdoor PCB​

To prove the outdoor board is the culprit rather than an indoor unit pulling down the signal:

  1. Kill the power again.
  2. Disconnect the Terminal 3 wires for all three indoor units from the outdoor terminal block. (Keep them organized so you know which goes to which zone).
  3. Power the system back up.
  4. Measure DC voltage directly on the outdoor unit's bare Terminal 3 to Terminal 2.
    • If you still get 0VDC or a completely frozen, unfluctuating DC voltage, the communication circuit on the Outdoor Main PCB is dead. The board will need to be replaced.
    • If you suddenly see a healthy, rapidly fluctuating DC voltage jump back to life on the bare terminals, the outdoor board is working. One of your indoor units or its corresponding traveler wire has a short/ground fault that is dragging down the entire communication bus. You can hook the zone 3-wires back up one by one to see which specific line kills the voltage.

Summary of Likelihood​

Given that this is a 2020 build and all three indoor units dropped communication simultaneously, the most common failure point is the outdoor main controller PCB blowing its communication optocouplers or transient voltage suppressors (often triggered by line utility spikes or local lightning storms). If your isolated terminal test in Step 3 confirms a dead, flat DC voltage, replacing the outdoor board is your definitive fix.
 
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Slowboat

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I'm no HVAC guy, but you messed with something and it changed. The "coms" on this are highly sensitive to wire changes and impedance changes. When you "mouse proofed" the lineset, did that also touch the coms wire?

My ductless have dedicated coms lines, if that's the case here, I'd run a cat 6 cable all the way around (but I don't have multi-head).

I got some tech help on it, this is what is suggested for that model:
Thank you! Will try this later tonight
 

mm08822

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Location
NJ
Lift each comms cable end from its respective terminals and ohm out each conductor within each cable.
 

mm08822

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I'm suspicious of the steel wool. If there is a cable that was chewed on and that exposed 2 or more comms conductors, the steel wool could be creating a connection between wires.
 
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Slowboat

Well-known member
Joined
Nov 5, 2010
Messages
593
Location
Green Mountains
I'm no HVAC guy, but you messed with something and it changed. The "coms" on this are highly sensitive to wire changes and impedance changes. When you "mouse proofed" the lineset, did that also touch the coms wire?

My ductless have dedicated coms lines, if that's the case here, I'd run a cat 6 cable all the way around (but I don't have multi-head).

I got some tech help on it, this is what is suggested for that model

Thank you DCG9381!

I performed this test this morning.

  1. With one head unit connected (tested good on continuity of control wires).
    1. Flat 50v DC
  2. Disconnected:
    1. 7v dc

Based on the info above it would appear my main board is toast (and hopefully not the others).

I am also skeptical about why it broke and will dig into the wires where they pass through the wall to confirm they aren't chewed or broken.
 
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